Atiya Box

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Frequently Asked Questıons

I have received a wrong or damaged item

In this unlikely situation, please contact us via WhatsApp 00971588837840 or email order@atiyabox.com.

Please include your order number, item details and a picture. Our team responds within 2–3 days.

I have a missing item in my order

Contact us via WhatsApp 00971588837840 or email order@atiyabox.com with your order number and missing item details.

How do I write a gift note?

You can add a gift note by:

  • Going to your cart
  • Clicking “Add Your Gift Note”
  • Typing your message and submitting

If your order has already shipped, adding a note may not be possible.

How will I know if an item is out of stock?

Out-of-stock items display a notice on the product page and sometimes during checkout.

Add the item to your wishlist to get notified when it returns.

Do you offer gift cards?

Gift cards are not available yet, but will be introduced soon.

How will I know if Atiyabox received my order?

You will receive:

  • A confirmation email
  • An invoice email
  • A shipping confirmation
When will an out-of-stock item be available again?

Restocks depend on brand supply. Add items to your wishlist to get notified.

When can I expect to receive my order?

Your order will ship according to the release date displayed at checkout.

Can I send multiple gifts in separate packages?

Yes — but separate orders are required for each gift package.

Is gift wrapping available?

All ready-made gifts come fully gift-wrapped with a premium ribbon.

What payment methods can I use?

We accept:

  • Visa, Mastercard, Amex, PayPal, UnionPay
  • Apple Pay
  • Cash on Delivery (up to 30,000 AED)
  • Tabby & Tamara BNPL

More info: